PRIVACY POLICY

1. Introduction 

Relay Point Systems (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our system integration and automation services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide better services to our clients. This includes:

• Personal Information: Name, email address, phone number, and business details provided when you book a demo or contact us.
• Usage Data: Information on how you access the website (IP address, browser type, pages visited).
• Communication Data: Records of calls, text messages (SMS), emails, and chat interactions processed through our systems.

3. How We Use Your Information 

We use the collected data for specific business purposes:

• To provide and maintain our services.
• To communicate with you regarding your account, appointments, or system updates.
• To improve our AI and automation models where appropriate and lawful (data is anonymized where possible).
• To comply with legal obligations.

4. SMS and Communications

By providing your phone number, you consent to receive text messages (SMS) from Relay Point Systems regarding your inquiries, appointments, and account updates.

• Consent: Providing your phone number acts as explicit consent to receive messages.
• Opt-Out: You can opt out of SMS communications at any time by replying “STOP” to any message.
• Fees: Message and data rates may apply.
• No Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Artificial Intelligence and Automation

Relay Point Systems utilizes Artificial Intelligence (AI) and automated workflows to handle communications and scheduling.

• Interactions: When you chat with us or call us, you may be interacting with an AI agent or automated system.
• Monitoring: Interactions may be recorded and monitored for quality assurance and system training purposes.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We implement industry-standard security measures to protect your personal information.

8. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. We may share data with trusted service providers only to the extent necessary to provide our services, so long as those parties agree to keep this information confidential.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Relay Point Systems

Email: support@relaypoint.systems